Shipping Policy

Shipping Information

Processing Time

All orders are processed within 1 business day.

Shipping Time

Once processed, your order will be shipped via an environmentally friendly carrier that offsets carbon emissions.

Estimated Delivery Times:

USA: 6–8 days (excluding Hawaii)
UK: 4–8 days
Canada: 7–12 days
Australia: 7–12 days
Europe: 7–12 days
Hawaii: 7–20 days
Other Countries: 7–20 days

We have partnered with a delivery service that offers CO₂-neutral shipping as part of our commitment to sustainability. Slower delivery methods reduce carbon emissions by up to 30%. To compensate for longer transit times, we offer free shipping on all orders, all year round.

Please note that all delivery times are estimates only and may vary depending on your location and external factors. While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by the carrier.

⚠️ Important Holiday Notice:
We do not guarantee delivery before Christmas, and refunds will not be issued for orders that do not arrive before Christmas.

If you require your order sooner, please contact us and we will do our best to accommodate your request.

How Can I Track My Order?

Once your order has shipped, you will receive a confirmation email containing tracking details. You can also track your order at any time via the “Track My Order” page on our website.

What If My Package Doesn’t Arrive?

If your order has not arrived within 15 business days after shipment, please contact us at support@selenathelabel.com. In the event your package is lost in transit, we will arrange a replacement.

Returns & Exchanges

For full details on returns and exchanges, please visit our Returns Policy page.

Return shipping costs are the responsibility of the buyer
SelenaTheLabel is not responsible for packages lost in return transit
Return requests must be initiated within 60 days of receipt
Returns are accepted only for items purchased directly from www.selenathelabel.com